Privacy Policy
Integria Healthcare Company - Eagle Website Privacy Policy
Overview
This statement sets out Integria Healthcare’s policies relating to your personal information. These policies are in addition to Integria Healthcare’s Legal Terms of Use governing the website and our brand websites and should be read in conjunction with the Legal Terms of Use.
This privacy policy covers:
• Information collected through our telephone and mail services and any other means.
• Information collected through our online service for Eagle at http://www.eaglenaturalhealth.com.au.
Your Personal Information Is Important To Us
For the purposes of this policy "Personal information" means personal information as defined in the Privacy Act 1988 of the Commonwealth of Australia.
Integria Healthcare recognises that your privacy is very important to you and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take that seriously. The following policies will govern how Integria Healthcare handles your personal information and safeguards your privacy.
Collecting Information About You
In accordance with the Information Privacy Principles set out in the Privacy Act 1988 Integria Healthcare only collects personal information about you through our website for the following purposes:
• To provide you with information about our products, service and/or special offers, and general health advice where appropriate.
• To ask you for your opinion or comments about our products and/or services.
• To collect statistical data for marketing analysis.
• To protect the rights, goodwill or property of Integria Healthcare.
Please note that information collected about you by our Naturopathic Helpline is not permanently recorded, and is securely discarded at the end of the query.
Information collected by our Practitioner Clinical Support (Practitioner brands: MediHerb, MH Enhance, Eagle, Nutrimedicine, Phytomedicine) is recorded, and is kept on file in the instance that we need to refer back to it if necessary.
Communicating With You
We may contact you at your email or other address, which you provide to us in order to:
• Provide you with information that may be of interest about Integria Healthcare’s brands, products and special offers and other matters which may interest you.
• Send you an email newsletter, for those of you who provide us with email address details. By registering to receive email newsletters from Integria Healthcare, you consent to be the recipient of commercial and non-commercial electronic messages from Integria Healthcare and its brands.
We will not send you advertising information without first asking you whether you wish to have promotional information sent to you.
Opting Out of Communication
An 'opt out' mechanism is offered, so that you may have the opportunity to decide to not receive marketing or promotional information from us. We will remove you from any of our lists that may be used for communication purposes. At any time you may contact the company to 'opt out' of any future direct marketing. Additionally on all direct marketing correspondence, the 'opt out' mechanism will be made clear. To contact us email: webmaster@eaglenaturalhealth.com.au
Using and Disclosing Your Personal Information
Integria Healthare will not use or disclose any information about you, or access your communications on our website, except in accordance with the National Privacy Principles, for example:
• Where you are reasonably likely to have been aware that information of the kind concerned is usually passed on to the person concerned, or
• Where you have consented to the disclosure.
• Disclosure is required by law.
• To lessen what Integria Healthcare believes on reasonable grounds is a serious and imminent threat to a person's health or safety or a serious threat to public health or public safety.
Storage and Security of Your Personal Information
Integria Healthcare will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date.
You Can Access the Information We Keep About You
Your trust in Integria Healthcare and our brands is very important to us. If at any time you want to know exactly what personal information Integria Healthcare is holding about you, you are welcome to request it by e-mailing us at webmaster@eaglenaturalhealth.com.au
Changing and Deleting the Information We Have About You
If at any time you wish to change personal information that is inaccurate or out of date, please contact us by e-mailing us at webmaster@eaglenaturalhealth.com.au and we will change this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.
Restricted Access – Practitioner Websites
Our Practitioner websites (www.mediherb.com.au, www.eaglenaturalhealth.com.au, www.nutrimedicine.com) are restricted websites. Access to those portions of the website containing Professional Literature and other designated materials is limited to Qualified Health Care Professionals only, who have complied with Practitioner requirements for such access. Access to the website is managed by a secured user name, password, and registration system. If you have an identified user name and approved password, you may use it to log onto the website. If you are a legitimate health care professional who desires access to the website, you must complete the on-line application for registration on the relevant Practitioner brand website. The on-line form must be completed, including nominating your preferred user name and password, then submitted to the Practitioner brand as per the instructions on the website.
Links to Other Websites
Integria Healthcare provides links to other websites. We are not responsible for the conduct of brands and/or companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the Terms and Conditions of those websites.
Our Service
Integria Healthcare and our brands offer a variety of services relating to our products, which may be accessed by telephone, by mail or through our websites.
These services may have specific conditions, which are explained at the time you use those services, in addition to this Privacy Policy.
Services which may be accessed by telephone or by mail include:
• Information on health conditions and products brought to you by the Integria Healthcare brands.
• Retail enquiries (Thompsons, Greenridge, Thursday Plantation, Eureka, and Sunspirit). Consumers can contact our Naturopathic Helpline (1300 654 409 or naturopath@integria.com) which provides personalised advice from qualified naturopaths.
• Practitioner Technical advice for qualified health professionals only. Eagle contact 1800 632 453. MH Enhance, Phytomedicine and Nutrimedicine contact 1800 639 122.
• Services which may be accessed through some of our websites include:
• Online naturopath for personalised advice on retail brands.
• Information about new products or services.
• Special offers.
• Email newsletters.
• Retailer support & training for retail brands.
Use of the Integria Healthcare and associated brands websites is conditional upon you agreeing to be bound by this Privacy Policy. It is important to know that by using our website:
• You agree that if you submit your personal information to us, we may create a database record about you.
• To receive our website services, you agree that we may collect information from you and from your use of our website, and you agree that this information may be disclosed to our service providers.
• You agree that we may use cookies on your browser (unless you remove them, please see below for explanation).
• You agree that we may contact you with information about products, special offers and updates (unless you have stated that you do not wish to receive these communications).
Our Use of Cookies
Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. Most web browsers are set to accept cookies. However, if you do not wish to receive cookies you may set your browser to refuse cookies. The use of cookies can enhance your enjoyment of what is offered on this website, because they can help personalise your experience. Cookies can also help us improve the website by providing aggregate information on how people use the site and which areas are effective and which are not.
Cookies in and of themselves do not personally identify users, although they do identify a user's browser. The cookies simply operate as a unique identifier which helps us to know what our users find interesting and useful on our website, almost like a questionnaire. We do not link this information back to other information that you have provided to us. We do not store any information inside cookies.
Future Changes
Our commitment to make our company and brand websites leaders in natural healthcare means that we are constantly adding to and changing this site. Because of this, from time to time, our policies will be reviewed and may be revised. Integria Healthcare reserves the right to change our Privacy Policy at any time and notify you by posting an updated version of the policy on our website. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.
Copyright
See Terms of Use.
Legal Terms of Use – Integria Healthcare and Brands Websites
By visiting and using the information on these websites, you agree to the following:
1. Information Provided For Personal Education Only
The information provided on these sites is for your personal education and enrichment. We are not engaged in rendering medical advice or professional services. Information available at this site should not be used for diagnosing or treating a health problem or disease. Nor should the information replace the advice of your doctor or health care practitioner. If suffering an illness or accident, always see your practitioner for your treatment options.
2. Always Check the Information
Information on these sites:
• Is general information provided for educational purposes only and is not a substitute for professional care;
• Is continually being updated and is subject to change without notice and should never be relied on as the basis for doing or failing to do something.
3. Copyright and Trade Marks
Copyright in the information available on these sites, including literary works, artistic works, photographs and computer programs, is owned by Integria Healthcare. Trademarks used on this site to describe companies, brands and their products are trademarks of those companies or the registered proprietor of the relevant trademark and may not be copied, downloaded, reproduced, modified, or distributed in any way (except as an integral part of an authorised copy of material appearing at this site) without prior permission.
The use of trademarks owned by Integria Healthcare on these sites is not intended as an offer to sell goods under those trademarks other than in countries or territories where the trademarks are owned by Integria Healthcare.
4. Limited Authorisation to Reproduce
Any person may reproduce any portion of the information available at the Integria and brand websites subject to the following conditions:
• You may download or print a single copy of Integria Healthcare copyright information at the site for research or personal use only, but not for any commercial or other purpose, nor shall you republish it on the net or in any other form.
• You must not change any of the information at that site or remove any part of any copyright notice.
5. Links are Not Endorsements
While links to and frames of this site are permitted, Integria Healthcare reserves the right to prevent linking or framing. Links and frames connecting this site with other sites do not imply that Integria Healthcare endorses or approves those other sites, their content or the people who run them.
6. Questions and Comments
If you have any questions, comments or corrections about any of the information at this site, please email webmaster@eaglenaturalhealth.com.au. It is to be understood that you disclaim and waive all rights in any ideas or suggestions that you submit to Integria Healthcare. You further agree that Integria Healthcare will be free to use those ideas or suggestions in any way without obligation to you and you warrant that you are free to disclose the same without obligation to any other party.
7. Beware Security Risks
Please note:
• Transmissions to and from this site may be intercepted and modified by third parties;
• Files obtained from or through this site may contain computer viruses or other defects.
8. No Liability
No warranty or guarantee of a cure is expressed or implied with any information at this site, nor does Integria Healthcare make any representations regarding the use or the results obtained with the information. In no event shall Integria Healthcare, its employees or associates be liable to any person or individual for any loss or damage whatsoever which may arise from the use of this site or any of the information available at this site. Any advice is to be used at your own discretion.
9. Australia Only
The information on this site is intended and applicable for Australian audiences only as it adheres to the legislation and guidelines of this country.
10. Privacy Policy
Integria Healthcare’s Privacy Policy forms part of this Legal Terms of Use and is incorporated by reference. This privacy policy describes how we collect and use information about you when you use the Integria Healthcare Company and individual brand websites.